Insurance
American Express Insurance
Access our Card Insurance Benefit Centre
By clicking here you will be transferred to the Insurance benefit centre hosted by AXA where you can access all information related to your Card Insurance benefits.
Accessing our Insurance Centre, you will be able to:
- Check your cover
- Learn about your Card Insurance Benefits
- Read Frequently Asked Questions
- Create and download your Insurance Certificate
- Search for Medical providers
- Access Online Claims
Alternatively, you can call the number on the back of your American Express Card.
Travel Insurance included in your Card benefits:
Access Card Insurance Benefit Centre
By clicking here you will be transferred to the Insurance benefit centre hosted by AXA where you can access all information related to your Card Insurance benefits.
Alternatively, you can call the number on the back of your American Express Card.
Please be aware phone lines are extremely busy at this time. We appreciate your patience.
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Travel Insurance purchased as a separate policy: |
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 Existing customers
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0800 028 7573 |
 Mon – Fri 9am – 5pm
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Emergency Assistance
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0203 126 4134 |
24/7 helpline
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Global Assistance Hotline
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+44 (0) 20 3126 4113 |
24/7 helpline
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Claims (non-emergency and claims forms) |
0203 126 4135 |
Mon – Fri 8am – 8pm, Sat 8am – 5pm |
Complete your insurance Claim online
By clicking here you will be transferred to the online Claims pages hosted by AXA Travel Insurance. The information will be used in assessing your insurance claim.
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Existing customers (including claims)
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0800 022 4355 |
Mon – Fri 8am – 8pm, Sat 8am – 5pm |
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Existing customers
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0800 030 4714 |
Mon – Fri 8am – 8pm, Sat – Sun 9am – 5pm (excluding bank holidays) |
| Log in to your Account
By clicking here you will be transferred to Affinion website. |
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Existing customers (including claims) |
0330 123 1924 |
Mon – Fri 8.30am – 6pm
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| If you have received a quote in the last 30 days then you can follow the link provided in your quote email. | ||
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Existing customers/Emergency Assistance
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+44 (0) 20 8865 3111 |
24/7 helpline
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Log in to your Account
By clicking here you will be transferred to Intana website. |
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International Service Centre (including claims) |
+1 866 410 7359 (toll free) or +1 813 775 0244 (direct/collect)(from abroad) |
24/7 helpline
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Log in to your Account or Online claims form
By clicking here you will be transferred to AETNA website. |
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