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Contact information

If you have a general query, would like to make a claim, or tell us how we can improve our service, please feel free to contact us by phone, email or post. Calls may be taped or monitored for quality, training or compliance purposes.  Please ensure that you reference your policy number on all contacts.

Telephone

Pet Insurance sales: 0800 038 0846
Opening hours: 08:30 – 18:00 Monday to Friday

Claims / customer service: 0330 123 1924
Opening hours: 08:30 – 18:00 Monday to Friday

Postal Address

American Express Pet Insurance
Pinnacle House
Customer Services Department
A1 Barnet Way
Borehamwood
Herts
WD6 2XX

By e-mail to custservice@cardifpinnacle.com – please reference American Express Pet insurance in the subject line.

Whichever way you decide to contact us, we would ask that you have a policy or claim number available in order that we can locate your details as quickly as possible.

If you would like one of our Customer Relations team to call you please mention this in your letter/e-mail.

American Express pet policies are underwritten by Pinnacle Insurance plc.

For more information relating to American Express pet insurance complaints, click here.

Pet Insurance sales

0800 038 0846
Opening hours: 08:30 – 18:00
Monday to Friday

Claims / Customer Service

0330 123 1924
Opening hours: 08:30 – 18:00
Monday to Friday