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Home » Pet Insurance » Managing Your Pet Insurance Product

Managing your Pet Insurance policy

In this section of our website you should find all the information you require to manage your pet insurance product. Crucially you will have links on how to make a claim and references to essential policy documentation such as our policy terms and conditions and our terms of business.

We make it as simple as possible to make a claim, keeping you informed of progress every step of the way.

We recommend that you read the Terms and Conditions to find which American Express Pet Insurance policy suits your needs.

You can read the American Express Pet Insurance Terms of Business online.

All our pet insurance policies renew monthly for the lifetime of your pet with the premium fixed for 12 month periods and reviewed annually on the anniversary of the policy start date. 

Pet Insurance sales

0800 038 0846
Opening hours: 08:30 – 18:00
Monday to Friday

Claims / Customer Service

0330 123 1924
Opening hours: 08:30 – 18:00
Monday to Friday