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Home » Pet Insurance » Managing Your Pet Insurance Product » Period of contract and cancellations

Period of contract and cancellations

This is a monthly renewable policy for the lifetime of your pet with the premium fixed for 12 month periods and reviewed annually on the anniversary of the policy start date.

The cover will continue until you fail to pay the premium when due, or when you or we cancel your policy or your pet dies.

Your Right to Cancel

Within the “cooling off period” – if you decide you do not want the cover and wish to cancel your policy, you can do so within 14 days of the start date or the date you receive these policy documents (the “cooling off period”). You will receive a full refund of any monthly premium you have paid provided no claim has been made under the terms of this policy. If you have made a claim, no refund of monthly premium will be payable.

Outside the “cooling off period” – if you cancel outside the initial 14 day cooling off period, no refund of monthly premium will be payable.

If we change your monthly premium and/or vary or waive your terms and conditions, and you do not wish to continue your cover, you should contact us to discuss your options. Depending on the type of policy you have, you may be able to change your type of cover. Alternatively you can cancel without notice and without penalty.

Any cancellation will take effect at the end of the period for which you have already paid your monthly premium.

All cancellation requests should be made to:

Postal Address

Customer Services Department
American Express Pet Insurance
Pinnacle House
A1 Barnet Way


0330 123 1924

If you cancel your cover under this policy, or the cover lapses due to unpaid premium, you may ask us in writing to reinstate the policy. If we accept your request, any claim or condition arising during the period when you were not covered i.e. the lapse period, will not be accepted.

Pet Insurance sales

0800 038 0846
Opening hours: 08:30 – 18:00
Monday to Friday

Claims / Customer Service

0330 123 1924
Opening hours: 08:30 – 18:00
Monday to Friday