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Pet Insurance

20% online discount

Claims and assistance

If you need help or advice if your pet is unwell

As soon as your pet show any signs of injury, illness or distress, we suggest you telephone Petcall, our helpline staffed by veterinary experts, any time of day or night.

If your pet has collapsed, is unconscious or has been involved in a serious accident, you should consult your own vet immediately.

Please make sure you have your policy number available when you telephone the helpline.

If you need to make a claim

Should you then wish to make a claim, you will need to provide a completed claim form and we will notify you in writing of our decision. Please note we cannot guarantee the validity of a claim over the phone.

In order to make a claim you should phone our claims department on 0330 123 1924 to request a claim form or write to:

Postal Address

Claims Department
American Express Pet Insurance
Pinnacle House
A1 Barnet Way

Your completed form should be sent to the above address.

Please see the “Making a claim” section of the Terms and Conditions for full information on how to make a claim.

Pet Insurance sales

0800 038 0846
Opening hours: 08:30 – 18:00
Monday to Friday

Claims / Customer Service

0330 123 1924
Opening hours: 08:30 – 18:00
Monday to Friday