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Contact information

If you have a general query, would like to make a claim, or tell us how we can improve our service, please feel free to contact us by phone or post. Calls may be taped or monitored for quality, training or compliance purposes.


Travel Insurance 0800 028 7573
Opening hours: Monday – Friday 9am – 5pm

General Insurance 0203 564 5218
Opening hours: Monday – Friday 9am – 5pm

Emergency assistance 0845 456 6355
Opening hours: 24 hours a day, 365 days a year

Claims (non-emergency) 0845 408 2969
Opening hours: Monday – Friday 8am to 8pm Saturday 8am – 5pm

Postal Address

American Express Insurance Services Europe Ltd.
1 John Street
BN88 1NH

For more information relating to complaints click here.

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