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Contact information

If you have a general query, would like to make a claim, or tell us how we can improve our service, please feel free to contact us by phone or post. Calls may be taped or monitored for quality, training or compliance purposes.


Travel Insurance 0800 028 7573
Opening hours: Monday – Friday 9am – 5pm

Emergency assistance 0203 126 4134
Opening hours: 24 hours a day, 365 days a year

Claims (non-emergency) 0203 126 4135
Opening hours: Monday – Friday 8am to 8pm Saturday 8am – 5pm

Postal Address

American Express Travel Insurance
c/o Axa Travel Insurance
The Quadrangle
106-118 Station Road

For more information relating to complaints click here.

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