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In the event that you become ill while you are travelling, rest assured that as part of your American Express Travel Insurance, assistance is only a phone call away.
Our emergency assistance service, provided by AXA Assistance, operates 24 hours a day, 365 days a year. In an emergency, please first check that the circumstances are covered by your policy. Having done this you should contact the emergency number on +44 (0) 203 126 4134, giving your name, policy number, and as much information as possible. You will need to give us a telephone or fax number where we can contact you, or leave messages at any time of the day or night.
To ensure you comply with the terms and conditions of the insurance, you must contact us immediately (or as soon as you are physically able to do so) if you are hospitalised as an in-patient, or before incurring any expenses whatsoever over £500, in order to obtain our prior authorisation.
We ask that you notify us within 28 days of you becoming aware of any other incident or loss leading to a claim and you return your completed claim form and any additional information to us as soon as possible.
Find out more about cancelling your trip due to illness.
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